Delta Airlines has issued this apology to the passengers who were intimidated into silence with an anti-Hillary rant during a flight from Allentown last week:
“We are sorry to our customers who experienced this disruption. We have followed up with the teams involved and all agree that this customer should not have been allowed to continue on the flight. Our responsibility for ensuring all customers feel safe and comfortable with Delta includes requiring civil behavior from everyone. The behavior we see in this video does not square with our training or culture and follow up will continue so we can better ensure our employees will know they will be fully supported to make the right decisions when these issues arise.”
According to the person who initially uploaded the video of the rant, the man has been allegedly identified as Jamie Winnefrock, an employee of Rockwell Collins. Rockwell has come under fire for the behavior of their employee. The company posted this message on Facebook (without denying the man works for them):
Like many, we found the behavior of the person captured on video of Delta Flight 248 unacceptable. We are currently investigating the matter. Regardless, we don’t condone this type of behavior, nor does it in any way align with our company’s core values or the pride we take in fostering a culture of tolerance, integrity and respectfulness.
A memo to Delta Airline employees from the CEO of Delta asserts the man will not be allowed on any Delta flight in the future.
Internal Memo
Date: November 28, 2016
To: Delta Colleagues Worldwide
From: Ed Bastian
Subject: Disruptive Passenger on DL248
Thank you for the amazing job you did running our operation and taking care of our customers during the busy Thanksgiving holiday. At Delta, we strive to deliver a safe and reliable product while providing a customer experience that is second to none. You come to work every day prepared to serve our customers and to take care of each other while also dealing with the unexpected.
As you may have heard by now, last week a video began circulating around the internet showing a disruptive passenger on board a Delta flight. This individual displayed behavior that was loud, rude and disrespectful to his fellow customers. After questioning the customer, our team members made the best decision they could given the information they had and allowed him to remain on the flight. However, if our colleagues had witnessed firsthand what was shown in the video, there is no question they would have removed him from the aircraft. He will never again be allowed on a Delta plane.
Part of being a reliable travel partner and a servant leader is acknowledging our mistakes so we can learn from them and respond more effectively in the future. Delta has apologized to the customers onboard that flight. We are also refunding those customers the cost of their tickets.
I also want to make sure all of you know we have your backs. The heightened tension in our society means that now more than ever we must require civility on our planes and in our facilities. We must stay true to Delta’s core values and treat one another with dignity and respect. We also must remain committed more than ever to the safety of our customers and our crew members. We will not tolerate anything less.
Again, thank you for all you do.
Ed
Bolding is mine.
Here’s the video again documenting the man’s assholery:
